When will my consignment be collected?

We accept bookings any time between 7am to 3.30pm weekdays, excluding public holidays.

If you do not specify a "ready time", courier bookings will typically be collected within 45 to 60 minutes from the booking time. We will try to contact you as a courtesy if we are running late. You may pre-book your pickup for up to 7 days in advance and you may also specify a "ready time" that suits you within the window of hours above. Just follow the prompts in the booking process.

We generally deliver between the hours of 7.00am and 6.00pm Mondays to Fridays, excluding public holidays. We prefer to deliver to places (usually business addresses) where there is a reasonably strong likelihood of delivering to the consignee or a representative of the consignee and obtaining a signature to verify delivery. Don't forget, even if the receiver of your goods is a private individual, it's quite OK to have the consignment addressed to the place where they work, provided that receiving it won't be an inconvenience to the business conducted there.

If the goods can only be delivered to a private address, that's OK too. In the event that the receiver is not home, the driver will follow the instructions provided by you during the booking process. If you elected to have the driver leave the consignment in a safe spot, he will try to do so. If it's not safe to do so, or if you elected for the consignment not to be left if no one is available to receive it, then the driver will leave a card with a phone number on it and return the consignment to the nearest depot to be held in safe keeping. When the receiver arrives home, they need to call the number on the card and request the freight be redelivered at a convenient time. The cost for this is shown in the booking process. The receiver can also collect the consignment from the depot if convenient.

Should you have any specific query regarding the estimated time for delivery (ETA), or any part of the process for that matter, don't hesitate to email us and we will answer you as soon as possible.

Any booking received after 3.30pm will not be delivered collected until the following morning and delivered that same day.
If you do not specify a "ready time", courier bookings will typically be collected within 45 to 60 minutes from the booking time. We will try to contact you as a courtesy if we are running late. You may pre-book your pickup for up to 7 days in advance and you may also specify a "ready time" that suits you within the window of hours above. Just follow the prompts in the booking process.

We generally deliver between the hours of 7.00am and 6.00pm Mondays to Fridays, excluding public holidays. We prefer to deliver to places (usually business addresses) where there is a reasonably strong likelihood of delivering to the consignee or a representative of the consignee and obtaining a signature to verify delivery. Don't forget, even if the receiver of your goods is a private individual, it's quite OK to have the consignment addressed to the place where they work, provided that receiving it won't be an inconvenience to the business conducted there.

Do we work on weekends?

Generally no. However, special arrangements can be made for pickups and deliveries on weekends or public holidays. Simply send us an email with your requirements and we will send you our tailored quotation, along with instructions on how to handle the booking.

Is there anything that I am prohibited from consigning to you?

Yes, we do not carry the following goods:
Chemicals or cement
Hazardous or dangerous goods such as flammables, toxins, acid, aerosols, oils, fuels, asbestos
Foodstuffs requiring refrigeration or any food not packed or may deteriorate if exposed
Animals, pets or livestock
Legal tender including cash, gold and precious gems
Any single item over 25kg dead weight not palletized (OH&S requirement)
Anything without adequate packaging
Any single item without a registered consignment note/bar code and/or address label attached
Pipes or lengths over 4 metres

We specialize in cartons, parcels and pallets. In other words, your goods must always be well packed and sealed. Please remember that your carton will travel with hundreds of others in our semi trailers and trucks, meaning it must be sturdy enough to withstand other cartons being stacked on top of it and around it. If your carton isn't strong enough to withstand stacking, we recommend you repack the contents with additional filling, such as void fill or bubble wrap. Please note we reserve the right to refuse collection and/or delivery of any item if it is unsuitable to carry. In the event of our driver not collecting your goods because they are prohibited from consignment, you may forfeit all or part of the amount charged to your credit card.

Do you package my goods for me?

No, however we will be happy to make suggestions which you may find to be of assistance. Just send us an email with your question and we will email our reply as soon as possible.

How do your charges work?

All charges depend upon the size of the vehicle that you choose, bicycle car van or van including the distance covered between the collection point and the delivery point. The further the distance covered, the more it costs to deliver. All our deliveries are direct, no other consignments will be on the vehicle.

Our charge is made up of a basic charge, a per kilometre rate expressed in cents and a minimum charge. Subject to any additional charges being incurred (see below), the full price, including VAT, will show on the screen when you ask for a quote and also at the final step prior to credit card authorization. That final price will be confirmed to you via email.

Be careful to ensure you have entered the correct addresses as the same name can .Please note if any part of the booking has not been made correctly, we reserve the right to charge any additional amount automatically to your credit card. You will be emailed details and a receipt if this occurs.

We invite you to compare our prices with those of other on-line suppliers and are sure you will be favourably impressed by what we offer. In fact, the prices we charge are equivalent to those offered to a major transport user. We are able to do this for you in exchange for you creating, managing and paying for your booking yourself on line. In other words, our low price is contingent upon us not providing staff in call centres and customer service teams in order to manage your booking. Thanks to 123couriers.ie and with your co-operation, we can pass on cost savings to you.

Is there a limit to the number of items I can send to the same address?

No. For 123couriers.ie bookings, you will be able to print 1 consignment note/address label for each item you have nominated in the booking. Your shipment must fit the vehicle you have chosen. For example, bike couriers - envelopes. Car - small parcels. Van - large cartons and maximum of 4 pallet spaces.

Do you accept EFTpos?

No

Do you accept CODs?

No

Do you deliver to post boxes?

No - ony street addresses